The Most Valuable Lessons I’ve Learned From Senior Cabin Crew


“Look after yourself honey, I know you’re young and keen but flying is not like other jobs. There really is a limit to how many hours you can do before it takes its toll”

One of the best about being a flight attendant is working with such a diverse group of fellow crew members of all different ages. Being a relatively new crew member (at least in the scheme of things) where there are several senior cabin crew that have flown for at least 30 years, there are many valuable lessons I’ve learned from the flights that have flown before me. While some may dismiss ‘seniors’ this is unfortunate. Just like an experienced captain, in the event of an emergency, they are often the ones you’d want operating your flight.

They’ve also seen so many situations on board before and have learned the hard way – and the best way – how to confront all that the job throws at us. Here’s some of the best pearls of wisdoms I’ve learned from those that were flying when I was still learning to walk and talk. 

Continue Reading…

Trolley Talk: How To Be a Good Co-worker On The Cart

“Oh my lord, that was so painful. Can I be on your cart for the next service? She’s just so slow…”

This is for all current and future flight attendants. It’s a friendly little reminder in a job where we all have to work as a team. It involves the main service and it’s about how to be the best person possible to work with on the cart. Everyone wants our fellow crew to enjoy working with us and no one want’s be to the subject of negative chit chat. With that said, listen up!

Continue Reading…

Fit to Fly: The Real Reason Crew Need To Be In Shape

“Is Prue coming with us for dinner?  

“Oh no she’s already got her meals prepped for the whole layover. I’m not even going to bother asking what she’s doing tomorrow cause I know she’ll be in the gym all day….”

There’s no doubt that succeeding as a flight attendant requires meeting certain physical demands – especially for those crew flying across multiple time zones. When you first get the job you’ll need to pass a medical and physical test. Not only is eyesight and hearing checked, more physical abilities like flexibility are tested. While there’s no official weight requirement, most airlines require your weight to be in proportion to height. You’ve got to be able to fit in a jumpseat and harness.

It’s no secret that the job isn’t the healthiest in the world and to counteract this, there’s definitely a requirement to stay healthy and in shape. Sure, there are definitely many that crew that are anything but fit and healthy. We aren’t judging them, but to enjoy the job and to feel a lot better about doing it, staying in shape is a must.

Continue Reading…

What Are The Favourite Destinations For Cabin Crew?

“Give me America trips any day. I just can’t be doing Asias all the time”

Think of a flight attendant and chances are you think of the exotic locations where they spend their layovers. It’s true that for many flighties, a big part of the time they spend at work is not actually at work at all, but in a different city before their next flight.

There’s a lot more that makes a certain port popular for flight attendants than just the city itself. That said, not all destinations are created equal.

Continue Reading…

This Is Why Some Flight Attendants Like Being on Reserve

 

“How’s your reserve been so far?” 

“Oh apart from not sleeping well because I keep expecting a phone call each morning, it’s been great. No-one seems to be going sick, so I’ve barely worked!”

Home reserve, standby, reserve block, on call, available span – whatever name you call it, all flighties have to do their time on reserve. It might be for just a couple of days a month, or at the other end of the spectrum, you might have a full 8 weeks each year. Either way, avoiding reserve is pretty much out of the question. There are actually flight attendants in the US are hired to be purely reserve flight attendants – those poor sods.

Most flighties bitch about reserve – myself included. I felt a sense of dread when I saw my roster with no pre-allocated duties, just days that I would essentially be on tenterhooks waiting with baited breath. Not only does it make it difficult to plan your life for the period since you never know when you’ll be working or if you’ll be away, it also makes it a bit hard to fully relax.

Many fellow flighties will give you a sympathetic knowing look when you tell them you are on reserve, however some crewmembers actually bid for reserve periods. Currently, I’m on week 2 of a 7-week reserve block that will cover the Christmas as New Year period. Here’s why some flighties actually don’t mind – and some even like doing their time on call.

Continue Reading…

Roster Changes: Sometimes They’re Good, Other Times Not So Much

 

“Our flight got cancelled. Looks like we are here for an extra 24 hours.”

 “Are you serious? Woo-hoooo, lets get onnnn it!”

One thing you can be certain, as cabin crew: expect the unexpected. Working with so many variables in aviation, things can change at the last minute and as crewmembers you’ll need to be flexible. Sometimes these changes are a pleasant surprise, but more often than not there’ll be some kind of drawback. Often there might be both, an impact but also a silver lining.

Continue Reading…

Business Class or Economy: Where do Crew Prefer to Work?

 

“I could never go back to working down the back. It’s like a zoo.”

“Oh really? I can’t stand how uptight it is up the front. You have to lay it on so thick and kiss arse”

Is there a difference between working in the main or the premium cabins on an aircraft? Most definitely! But the preference depends on who you ask. There are benefits of each, and sometimes it really depends on the day and the passengers.

Continue Reading…

Why Being A Flight Attendant Is The Best Job I’ve Ever Had

“Did you hear that Donna quit? She’s gonna miss it when she realises what she’s left behind!”

I started flying a little bit later in life than many others. It wasn’t something I planned on doing, and I had never previously seen myself as a flightie. I was at a crossroads in my life and my career, and flying came at just the right time. Like a gift from the heavens, my friend encouraged me to go for it. I’d never worked or applied to be cabin crew before, but the rest became history.

Continue Reading…

Disgusting Passenger Behaviour You’ll Likely Witness as Cabin Crew

“Turns out the smell was his wound which was seeping pus. It was from his leg dressing and it was so distinctive and we couldn’t get rid of it, even with coffee bags under the seats and toilet spray.”

Oh the friendly skies. All walks of life and all different cultures thrown together in a small tin can hurtling across the globe to a shared destination. For a while at least everyone all needs to ‘live’ together and share the same space. As crew, its our job to make everyone as comfortable as possible.

As much as some people might think their seat is their own little hotel room for the duration of the flight, newsflash: there are actually no walls. What you do has a direct impact on those in the seats next to, and around you.

Continue Reading…

Patience: Why You Need It To Survive As Cabin Crew

 

Captain on PA: “At this stage we’re just waiting for the engineering team to identify the issue with the weather radar instrument. As soon as we know more we will keep you updated. Thank you for your patience.

 Confession. I’m not always the most patient person. I guess I’m like many of our passengers, I like things to be under my schedule. However the fact of the matter is that as cabin crew, anything can happen and much of it is out of our control. While I generally love working as a flightie, it definitely has its moments where I’m tested by situations and the general public. As a general rule, customer service roles are draining and 10 hours filled with almost 300 people in a small space can definitely affect your tolerance levels.

Continue Reading…