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On The Job

Working as a flight attendant is a different experience than most realise. It’s not always the glamour that people might assume between the destinations and the fancy hotels. Customer service comes first and the range of people and situations that you encounter means that every day is different.

Dealing with a range of cultures and passenger types from first time and frequent flyers, working with captains and the other crew, crew training, with a lot of different personalities of other crew, this is what doing the job of a flight attendant really looks like

That One Time I Flipped Out on a Fellow Crewmember

We’re paid to be nice, but sometimes even the best of us can have a moment

“He just completely turned on me on the flight home. I saw a completely different side.”

“Oh there’s a few of those around lately I’ve found!”

Workplaces often necessitate the need to bite your tongue, hold your breath and work together like happy little children. Cabin crew are known for their people and interpersonal skills, and being able to get along with everyone, including a diverse range of cultural backgrounds is essential for success in the job. 

As crew, our relationships and our reputation with our colleagues are all we have. Working with so many different people, being away from home, and all working in close contact and proximity means you need to form bonds quickly. But with so many different personalities, opinions, and some of them quite strong ones, it’s inevitable that clashes occur. Most of the time it’s not an issue, but now and then people flip. Turn. Snap. Whatever you want to call it, when it happens it’s not pretty.

Quite often I work with people that may not be my cup of tea – and its almost always completely no issue, but there was this one time where I completely lost my shit, and regretted it pretty much immediately after. Let this be a lesson in what NOT to do. 

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An Oral History of the Flight Attendant Interphone

flight attendant britney

 

Cabin Interphone Alert: BING BONG

“Hello Gemma at Left 2”

“Hey babes, its Jess, just wondering if you’ve got any cheese plates left up the front? I’m so peckish!

It’s hard to imagine that once upon a time, there were planes flying through our skies without the now almost iconic flight attendant inter phone systems. If crew wanted to communicate with each other in another part of the plane, they’d have to physically relocate themselves to whoever they wanted to speak with. With sassy stews popularising the inter phone in their jump seat selfies, and TV and film depictions of mid air emergencies always featuring the PA and inter-phone, it’s hard to imagine flying without the phone. Of course who could forget the iconic Britney using the phone in such a luscious way. Also, Cabin Crew love to chat – it’s the very essence of this site – and we’ll use whatever tools to wag our tongues that we can! All hail the interphone!  

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How the Pandemic Will Change The Job of Cabin Crew

“I don’t even know if the job is worth going back to… It’s not going to be the same as it was…it might be time to take the package.”

The future of flight?

You don’t even need to read the news to know there’s very little flying happening at the moment. Some airlines are even collapsing and their employees are the collateral. Their futures, and the companies they work for are extremely uncertain. Across the spectrum, airline workers were undoubtedly some of the first and hardest hit when the reality of the new coronavirus began to hit home in March. That’s not to say that there’s no one flying. Some flight attendants are still working through the pandemic,and they would have already noticed how much their jobs have changed compared to just 6 months ago.

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Which Aircraft Do Cabin Crew Most Like To Work On?

“Did you see we’re flying on the old configuration aircraft today.”

“Great… I can’t wait till people start going skitz about not having direct aisle access in business class”

As any passenger would attest, not all aircraft are a joy to fly on, and many of the things that passengers prefer when it comes to their particular aircraft are the same things that cabin crew are praying for when they sign on and board their aircraft for the day.

Fortunately if you get a bit of a lemon, you’ll only be stuck with it for that flight, or maybe a couple of flights. That said, a bad aircraft can make for a bad day at the office. If you are crew, you’ll know the following factors make a good plane, and goes a long way to keeping everyone happy.

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The Most Valuable Lessons I’ve Learned From Senior Cabin Crew


“Look after yourself honey, I know you’re young and keen but flying is not like other jobs. There really is a limit to how many hours you can do before it takes its toll”

One of the best about being a flight attendant is working with such a diverse group of fellow crew members of all different ages. Being a relatively new crew member (at least in the scheme of things) where there are several senior cabin crew that have flown for at least 30 years, there are many valuable lessons I’ve learned from the flights that have flown before me. While some may dismiss ‘seniors’ this is unfortunate. Just like an experienced captain, in the event of an emergency, they are often the ones you’d want operating your flight.

They’ve also seen so many situations on board before and have learned the hard way – and the best way – how to confront all that the job throws at us. Here’s some of the best pearls of wisdoms I’ve learned from those that were flying when I was still learning to walk and talk. 

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Trolley Talk: How To Be a Good Co-worker On The Cart

“Oh my lord, that was so painful. Can I be on your cart for the next service? She’s just so slow…”

This is for all current and future flight attendants. It’s a friendly little reminder in a job where we all have to work as a team. It involves the main service and it’s about how to be the best person possible to work with on the cart. Everyone wants our fellow crew to enjoy working with us and no one want’s be to the subject of negative chit chat. With that said, listen up!

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Business Class or Economy: Where do Crew Prefer to Work?

 

“I could never go back to working down the back. It’s like a zoo.”

“Oh really? I can’t stand how uptight it is up the front. You have to lay it on so thick and kiss arse”

Is there a difference between working in the main or the premium cabins on an aircraft? Most definitely! But the preference depends on who you ask. There are benefits of each, and sometimes it really depends on the day and the passengers.

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Disgusting Passenger Behaviour You’ll Likely Witness as Cabin Crew

“Turns out the smell was his wound which was seeping pus. It was from his leg dressing and it was so distinctive and we couldn’t get rid of it, even with coffee bags under the seats and toilet spray.”

Oh the friendly skies. All walks of life and all different cultures thrown together in a small tin can hurtling across the globe to a shared destination. For a while at least everyone all needs to ‘live’ together and share the same space. As crew, its our job to make everyone as comfortable as possible.

As much as some people might think their seat is their own little hotel room for the duration of the flight, newsflash: there are actually no walls. What you do has a direct impact on those in the seats next to, and around you.

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Patience: Why You Need It To Survive As Cabin Crew

 

Captain on PA: “At this stage we’re just waiting for the engineering team to identify the issue with the weather radar instrument. As soon as we know more we will keep you updated. Thank you for your patience.

 Confession. I’m not always the most patient person. I guess I’m like many of our passengers, I like things to be under my schedule. However the fact of the matter is that as cabin crew, anything can happen and much of it is out of our control. While I generally love working as a flightie, it definitely has its moments where I’m tested by situations and the general public. As a general rule, customer service roles are draining and 10 hours filled with almost 300 people in a small space can definitely affect your tolerance levels.

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How Do Flight Attendants Choose Where They Work on The Aircraft?

 

She was late to the briefing and all the other positions had been chosen. You should have seen her face when all that was left was business galley. It was gold”

Premium Economy, Business Class, Doors 5, Galley, Upper Deck – there’s at least one flight attendant to man every door on a plane. The door that the flight attendant’s sits next to also dictates where they will work on the aircraft. This work position also will include any responsibilities unique to that position (e.g. assisting with front door boarding) and what class they will work in. i.e. Business class, first class, premium economy and economy.

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